Returns, exchanges, and cancellations

After receiving the product, please open it as soon as possible and check the condition of the product and the delivery details listed in the email.

Returns/Exchanges
・Products are inspected before shipping, but in the unlikely event that a defective product is included, or if a different product from your order arrives, please contact us via the inquiry form on our website with your order number and reason for return. We apologize for the inconvenience.
・If an exchange product is in stock, we will arrange an exchange instead of a return.
・Please note that we cannot accept returns for products that have been repaired, washed, or dry-cleaned, or products that have acquired odors, stains, or scratches while in the customer's possession.
・We do not accept cancellations or returns due to customer convenience, such as the image being different from expected or the size not fitting after arrival.
・Please be sure to check the size and color when placing your order.
・Even in the case of incorrect delivery or a defective product, if there is any evidence of use or wear, it will not be eligible for return.
・Please note that there may be slight differences in the color of the product due to the lighting conditions during photography and the monitor environment you are using.
・When returning a product, please return all items that were delivered.
・Please do not cut the product tags when returning. Please also send the shoebox in the same condition as it was sent to you. Please note that if tags or the box are missing, the product will not be eligible for exchange or return, even if it is defective.

Return Period
① Within 3 days (excluding Saturdays, Sundays, and national holidays) of product arrival.
② Please contact us via the inquiry form on our website within 3 days (excluding Saturdays, Sundays, and national holidays) from the date of product receipt.
*Please note that if the product is returned without prior notice, we will not be able to process the return or refund.
*Products without tags or price tags are not considered missing items, so returns will not be accepted.
*If a product is out of stock when exchanging, we will issue a refund.
*When returning a product, please return all items that were delivered. This includes the invoice and any novelties or catalogs enclosed due to campaigns, etc.
*Please do not cut the product tags when returning. Please also return the shoebox in the same condition as it was sent to you.
Please note that if tags or the box are missing, the product will not be eligible for exchange or return, even if it is defective.
*If a product is returned due to customer convenience without prior notice, we will return it to you at your expense.
*If you refuse to accept delivery, we will charge you for the product price and round-trip shipping fees.
　　
Cases where returns/exchanges cannot be accepted
Returns and exchanges cannot be accepted in the following cases:

・Products that have been used once
・Products that have been scratched, stained, or damaged after arrival
・Products with odors or frayed threads due to the manufacturing process
・Only part of a set product
・Products that have been washed
・Products that have been repaired
・Product tags (instruction manuals, boxes, accessories, etc.) are damaged or lost
・Products that have been received for more than 3 days
・Products with scratches or stains that occurred after the customer opened them
・Products returned without prior notice of return/exchange
・Swimwear, earrings, accessories, etc.
・Products with odors or frayed threads due to the manufacturing process
・Returns/exchanges of products with fur or hair due to shedding
・Products purchased at sale / special bag

If you have any questions about the color, texture, or size of the product that cannot be determined from the online display alone, please contact us before purchasing.

Product Delivery Time

For in-stock products, we aim to ship them within 1 to 10 days from the date of order (excluding Saturdays, Sundays, and national holidays). Please note that the delivery time is an estimate only.

For reserved products, the delivery date differs from regular products, so please refer to each product detail page.

- Estimated arrival time for reserved products -

Early ○ month: Around the 1st to 10th of ○ month
Mid-○ month: Around the 11th to 20th of ○ month
Late ○ month: Around the 21st to 31st of ○ month

・The above are estimates only, and shipping may be delayed or earlier due to warehouse, production, bad weather, carrier circumstances, or any other reasons.
・In case of delays, we will notify you via Instagram or email.
・We will start the shipping process as soon as products are delivered from the manufacturer. As we ship sequentially, delivery dates may vary slightly.
・We will send a shipping completion email after shipping.
・We generally do not accept date and time specifications.
・In the event of delays due to bad weather, carrier circumstances, or any other reasons, we will notify you via news updates, email, etc. Please note that cancellations will not be accepted in such cases. Thank you for your understanding.
・Delivery will be made by Yamato Transport or Sagawa Express.
・Products with different delivery dates cannot be purchased in the same cart.
・After your order is confirmed, additional products cannot be combined.

Defective Products
・In the case of "defective products or mistakes in our products," we will bear the shipping and handling fees for returns and exchanges.
・If there is any damage due to accidents during delivery, or tears/scratches before wearing, please contact us via the inquiry form on our website.
・Please contact us via the inquiry form on our website within 3 days (excluding Saturdays, Sundays, and national holidays) from the product receipt date.
・If a product is out of stock when exchanging, we will issue a refund.
・When returning a product, please return all items that were delivered, including tags. Please do not cut the product tags and return them in the same condition as they were sent.
Please note that if tags or the box are missing, the product will not be eligible for exchange or return.
・If a product is returned due to customer convenience without prior notice, we sincerely apologize, but we will return it to you at your expense.
・While we pay close attention to product quality, please understand that folding wrinkles, loose threads, andslight misalignments in seams are not considered defects that affect wear and therefore are not eligible for exchange or return.
・Regarding refunds
Upon receipt of the returned product at our company, we will proceed with the refund process.
Please note that it may take some time for the refund process to be completed due to the card company's processing.
*We will bear the shipping costs for returning products. Please send them back with payment on delivery.
*Returns without prior notice or refusal of receipt are not eligible for a refund, and we regret to inform you that future purchases may be restricted.

Cancellations
・Please note that we do not accept returns, exchanges, or cancellations due to customer convenience.