Legal Notices (Act on Specified Commercial Transactions)
Seller
THETOVE Inc.
Representative Name
Yoshiko Sonoda
Location
3-7-16 Minami-Aoyama, Minato-ku, Tokyo 107-0062
Phone Number
050-1809-9158
Inquiries
Accepted via website inquiries.
Business Hours: 11:00 AM - 4:00 PM
Closed: Saturdays, Sundays, and public holidays
*Please note that it may take some time to respond.
Sales URL
https://maisoncelon.com/
Product Price
Displayed on each product page.
Other charges required in addition to the product price
Delivery will be handled by Sagawa Express.
・Standard shipping fee: 880 yen nationwide (3,850 yen only for Okinawa)
・Free shipping thresholds may change without prior notice.
Payment Methods
Various credit card payments are accepted.
About Sales Price
Please refer to each product page for the sales price.
The displayed amount (price) will apply.
Please note that a separate shipping fee will be charged.
Payment Due Date
Payment is finalized at the time of order. Please understand that there may be a difference in timing between payment and delivery.
Product Delivery Time
In-stock items are scheduled to be shipped approximately 1 to 10 days after your order is placed (excluding Saturdays, Sundays, and public holidays). Please note that the delivery date is only an estimate.
For pre-order items, delivery dates differ from regular items, so please refer to each product detail page.
Guide to arrival times for pre-order items
Early ○ month: Around the 1st to 10th of ○ month
Mid-○ month: Around the 11th to 20th of ○ month
Late ○ month: Around the 21st to 31st of ○ month
・The above are only estimates, and may vary slightly due to bad weather, shipping conditions, or any other reasons.
・In case of delays, we will notify you via Instagram or email.
・Shipping operations will begin as soon as items are delivered from the manufacturer. As deliveries are made sequentially, delivery dates may vary slightly.
・A shipping completion email will be sent after dispatch.
・As a general rule, we do not accept requests for specific delivery dates/times.
・After an order is completed, additional items cannot be combined.
・After an order is completed, changes to the shipping address cannot be accepted.
If an address change is necessary due to moving or other reasons, please check the tracking number after shipping and contact the delivery company directly.
・After an order is completed, changes to the order details (including size and color) cannot be accepted.
Returns, Exchanges, and Cancellations
We cannot accept returns, exchanges, or cancellations due to customer convenience.
For more details, please check here.
Defective Products
In the case of "defective products or errors in our products," we will bear the shipping and handling fees and accept returns or exchanges.
If there is damage due to an accident during delivery, or tears/scratches before wearing, please contact us via the website's inquiry form.
*Please contact us within 3 days (excluding Saturdays, Sundays, and public holidays) from the date of product receipt.
*If an item is out of stock for an exchange, we will issue a refund.
*When returning items, please send back everything that was delivered, including the delivery note. Please do not cut the product tags and return the item in its original condition.
Please note that if tags or the box are missing, the item will not be eligible for exchange or return.
*If you return an item due to your own convenience without prior notice, we sincerely apologize, but we will return it to you COD.
*If you refuse to accept delivery, you will be charged for the product price and round-trip shipping fees.